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FAQs

Find answers to common questions about Aegis Pay’s Payroll, CIS and outsourced HR services.

From onboarding and payroll processing to CIS compliance and outsourced HR support, our team is here to make workforce administration simpler, more efficient and easier to manage.

General & Getting Started

Switching payroll provider is usually far more straightforward than businesses expect.

Our team manages the onboarding and migration process, working with your existing payroll records and systems to ensure a smooth transition with minimal disruption to your business, employees or subcontractors.

We guide clients through each stage of the process and ensure payroll information is transferred securely and accurately.

Once you decide to move forward, our team will guide you through a structured onboarding process designed to make the transition as smooth as possible.

We collect the necessary payroll and CIS information, set up your business on our systems, review existing records and ensure all reporting obligations are correctly aligned before processing begins.

Timescales depend on the complexity of the payroll or CIS requirements, but onboarding can often begin very quickly once the required information has been provided.

Our team works closely with new clients to ensure payroll and CIS services are operational as efficiently as possible.

Yes. Clients have access to a dedicated payroll team and a primary point of contact who understands their business and payroll requirements.

As your business grows, we aim to provide responsive and consistent support from people who are familiar with your payroll and CIS processes.

Yes. Our systems and processes are designed to support businesses as they scale.

We work with organisations ranging from smaller employers through to businesses with larger workforces, multiple payroll schedules and significant subcontractor volumes under CIS.

Absolutely.

We regularly work alongside accountants, finance teams and external advisers to ensure payroll, CIS and HR administration integrate smoothly with wider financial and operational processes.

Yes. Aegis Pay supports businesses with both straightforward and more complex workforce structures.

Our systems are designed to manage payroll and CIS requirements efficiently at scale while maintaining accuracy, compliance and responsiveness.

Because every business has different payroll, CIS and HR requirements, pricing is tailored to the size and complexity of the service required.

We provide competitive and transparent quotations based on the level of support your business needs.

Payroll Services

Aegis Pay provides fully managed payroll services for businesses across the UK.

Our services include payroll processing, HMRC RTI submissions, payslips, pension auto-enrolment administration, statutory payments, year-end payroll support and payroll reporting through secure digital systems.

Yes. Many clients use Aegis Pay as a fully outsourced payroll department.

We manage payroll administration, reporting obligations and payroll processing on behalf of employers, helping reduce internal administration and operational pressure.

Yes. We can support businesses with payroll payment processing as part of a fully managed payroll solution.

This allows employers to streamline payroll administration while ensuring employees are paid accurately and on time.

Yes. We can support weekly, fortnightly, four-weekly and monthly payroll schedules, including businesses operating multiple payroll frequencies at the same time.

Yes. We support pension auto-enrolment administration and ongoing pension processing as part of our payroll services.

This includes pension calculations, submissions and supporting businesses with ongoing compliance requirements.

Yes. Our systems and processes are designed to support businesses operating across multiple locations and workforce structures.

Employees can securely access payslips and payroll information through the AP Client Portal using their own secure login credentials.

This helps reduce administration while giving employees easy access to their payroll documentation.

CIS Services

Aegis Pay provides fully managed CIS services for contractors and construction businesses.

Our services include subcontractor verification, CIS deductions, monthly CIS returns, subcontractor payment administration and CIS reporting support.

Yes. We verify subcontractors with HMRC as part of the CIS onboarding and administration process.

This helps ensure the correct deduction rates are applied and supports ongoing CIS compliance.

Yes. We prepare and submit monthly CIS returns on behalf of our clients, helping businesses meet their reporting obligations accurately and on time.

Yes. We can support businesses with subcontractor payment administration as part of a fully managed CIS solution.

Yes. Our systems and processes are designed to support construction businesses managing both small and high-volume subcontractor workforces.

We help businesses manage subcontractor verification, deductions, reporting obligations and payment administration accurately and consistently.

Our team works with CIS requirements every day and helps clients reduce administrative pressure while maintaining compliance with HMRC obligations.

Systems, Security & Scalability

We use secure cloud-based payroll systems designed to protect sensitive payroll and workforce information.

Access to payroll documentation and reporting is controlled through secure login credentials and managed processes.

Yes.

Employers can securely access payroll reports and documentation through the AP Client Portal, while employees and subcontractors can access payslips and payroll information directly through their own secure login.

Yes. Our systems and processes are designed to support businesses as workforce requirements become more complex over time.

We regularly support growing businesses requiring additional payroll frequencies, larger workforce structures and expanded CIS administration.

In most cases, yes.

We work with businesses to ensure payroll and CIS processes integrate efficiently with their wider operational and financial workflows.

Payroll documentation and reporting are shared through secure systems and controlled access processes designed to protect confidential information.

HR Support

Aegis Pay provides outsourced HR support for businesses requiring additional workforce administration and employment support.

Services can include policies, procedures, contracts, employee documentation and ongoing HR guidance.

Yes. For some clients, we provide fully outsourced HR support, acting as an external HR department alongside payroll and CIS services.

Yes. We can provide employment contracts, workplace policies and supporting HR documentation tailored to the needs of the business.

Yes. Our HR support services can assist businesses with disciplinary, grievance and wider employee management procedures.

Yes. HR support can be provided on an ongoing retained basis or as support when required, depending on the needs of the business.

Yes. Although many clients combine payroll and HR support services, HR support can also be provided as a standalone service.

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